Your product must be registered in order to obtain warranty service. In order to register your products, please send an email to confirming that the installation of your tents has been completed, with the delivery date, completion date and full address where the tent is located.

Please list the subject of the email as

warranty registration”.

All registered Bushtec Safari tents have a limited lifetime warranty on all parts and a one year warranty on fabric from the date of delivery of the tents. There is also a warranty that the product will be free from defects in material and workmanship. The warranty is valid for the original purchaser from the date of delivery of the tent, for the period as listed above and is not transferable.

Proof of purchase is required to obtain warranty performance. Bushtec Safari agents or re-sellers of Bushtec Safari products do not have the right to alter, modify or in any way change the terms and conditions of the warranty.

If your product is defective and is within your warranty period, contact us at 1-888-LUX-TENT in order to arrange replacement parts or a resolution to your problem. Please note we will first try to correct the problem by repairing damages before providing replacements. Do not return product to Bushtec Safari without authorization.  Any returns will be arranged with you as required.